Refund Policy

Last Updated: August 7, 2026

At Grenura, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

We accept returns of eligible items within 30 days from the date your order is delivered.

To qualify for a return, items must:

Be unused and unopened.
Be in their original packaging.
Include proof of purchase or your order number.

For health, wellness, supplements, skincare, beauty, and personal care products, we cannot accept returns of items that have been opened or used unless they arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@grenura.com.

To help us resolve your request quickly, please include:

Your order number
A brief description of the issue
Clear photos of the product and packaging

Once reviewed, we may provide a replacement, store credit, or a full refund, depending on the circumstances.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a product that arrived damaged or defective.

Exchanges

We currently offer exchanges only for products that arrive damaged, defective, or incorrect. If you require a replacement, please contact our Customer Support team for assistance.

Non-Returnable Items

The following items are generally not eligible for return or refund:

Opened or used supplements
Opened skincare, beauty, hair care, or personal care products
Gift cards
Digital or downloadable products
Promotional or complimentary items
Clearance or final sale items, unless required by applicable law

Return Shipping

If your return is approved for reasons other than our error, you are responsible for return shipping costs.

We recommend using a trackable shipping service, as Grenura is not responsible for returned packages that are lost or damaged during transit.

Order Cancellations

Orders are processed promptly to ensure fast shipping. If you need to cancel an order, please contact us as soon as possible.

While we will make every effort to accommodate cancellation requests, we cannot guarantee cancellation once an order has entered processing or has been shipped.