Privacy Policy

Last Updated: August 7, 2026

At Grenura ("Grenura," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://grenura.com (the "Website"), make a purchase, or otherwise interact with our services.

By using our Website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our Website, we may collect the following types of information:

Information You Provide

When you place an order, create an account, subscribe to our emails, or contact us, we may collect:

Name
Email address
Shipping and billing address
Phone number
Payment information (processed securely by our payment providers)
Order history
Customer support communications

Information Collected Automatically

When you browse our Website, we may automatically collect certain information, including:

IP address
Browser type
Device information
Operating system
Pages viewed
Time spent on our Website
Referring website
Cookies and similar tracking technologies

Information from Third Parties

We may receive information from trusted partners, including:

Shopify
Payment processors
Shipping carriers
Marketing and analytics providers
Fraud prevention services

How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support
Process payments
Arrange shipping and delivery
Communicate order updates
Improve our Website and services
Personalize your shopping experience
Send promotional emails (where permitted by law)
Detect and prevent fraud
Comply with legal obligations

Cookies and Tracking Technologies

Grenura uses cookies and similar technologies to:

Remember your preferences
Keep items in your shopping cart
Improve Website performance
Measure Website traffic
Analyze visitor behavior
Support advertising and marketing efforts

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.

How We Share Your Information

We do not sell your personal information.

We may share your information with trusted service providers who help us operate our business, including:

Shopify
Payment processors
Shipping carriers
Email marketing providers
Analytics providers
Customer support platforms
Fraud prevention services
Professional advisors where necessary
Government authorities when required by law

These providers may only use your information to perform services on our behalf or as otherwise permitted by law.

Marketing Communications

If you subscribe to our mailing list, we may send promotional emails, product announcements, exclusive offers, and newsletters.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

Fulfill your orders
Maintain business records
Resolve disputes
Comply with legal obligations
Enforce our agreements

When information is no longer required, we will securely delete or anonymize it where appropriate.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Request a copy of your personal data
Withdraw consent where applicable
Object to certain processing activities

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Grenura does not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.

Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page along with the revised "Last Updated" date. Your continued use of our Website after changes become effective constitutes your acceptance of the updated Privacy Policy.